Minsoft is committed to providing high-quality support and warranty services to ensure Customers' rights when using the software. This policy explains how we provide warranty, technical support, and ensure the best experience for Customers, in compliance with the Law on Protection of Consumer Rights 2023 (No. 19/2023/QH15, effective from July 1, 2024). Customers should read and understand this policy when using Minsoft Software.

1. Software Nature

Minsoft Software is an online software operating on a cloud-based platform, requiring no manual maintenance or repair.

The system automatically updates new features, improved versions, or new policies without interrupting Customers' work.

Example: When there is an update, the software will automatically apply it to ensure Customers always use the latest version.

2. 7-Day Warranty Policy

Within 7 days from the date of purchase or activation of Minsoft Software, if the software does not function as described in the user documentation, Customers may request a refund or we will provide free troubleshooting support.

Conditions of Application
The software must be used in accordance with the instructions in the “User Guide” section on the website https://minsoft.io/.
Customers must provide a detailed description of the issue and evidence (such as screenshots or videos).
The policy does not apply if the issue is caused by the Customer, for example:

• Incorrect installation or improper use not following the instructions.
• Interfering with the source code or modifying the software.

How to Request Warranty
Contact us via:

• Telegram: @sonnytools
• Email: Contact via website

We will respond within 24 hours and process the refund request (if approved) via the original payment method within 5 working days.

Legal Compliance: This policy clearly states the duration (7 days), content (refund or troubleshooting), and applicable conditions, in compliance with Article 30 of the Law on Protection of Consumer Rights 2023.

3. Technical Support

We provide continuous technical support to ensure Customers use Minsoft Software effectively:

• Our team of experts is available 24/7.
• Telegram: @sonnytools
• Email: Contact via website
• After signing the contract, Customers will receive an email notification about a dedicated support staff member to accompany and handle issues.
• User documentation (text, video, images) is available in the “Documentation” or “User Guide” section on the website https://minsoft.io/.

4. Contact

Telegram: @sonnytools

Email: Contact via website

Website: https://minsoft.io/

Minsoft is committed to delivering the best experience and providing fast, effective support to Customers. We sincerely thank Customers for trusting and using our services!